At Weddline, your satisfaction is our top priority, and we stand firmly behind the quality of every item we offer. We are confident that you will love our products; however, if for any reason you are not completely satisfied, we are here to assist you with an exchange or refund.
To initiate a return or exchange, please contact us within 14 days of receiving your order. Please note that due to the personalized nature of our products, we are unable to accept returns based on customer input errors (e.g., typos, layout) or if a customer simply changes their mind or is not satisfied with the color. It’s essential to understand that variations may occur between the design displayed on a monitor and the finished product due to differing color calibrations of printers and monitors. By making a purchase, the purchaser acknowledges and accepts the risk of such differences.
In rare cases when an error occurs due to our fault, we sincerely apologize. Once we are informed of the error, we will promptly offer you a full refund or a complete exchange. If you choose a full refund, kindly return the order in its original form and packaging, and we will issue the refund upon receiving the shipment. To ensure a smooth returns process, we ask that all returns and exchanges meet our specified conditions.
If changes are requested after printing has begun, a reprint charge equivalent to the total order amount minus shipping costs will apply.
For cancellations made after a proof has been provided, a $25.00 processing/design fee will be deducted from the order total for the refund.
In case when you require changes to your order after approving a proof online, a $20.00 design fee will be charged.
We are committed to providing the best customer service and strive to ensure that you are delighted with your purchase. If you encounter any issues or have any questions regarding our returns policy or any other matter, please do not hesitate to contact us at info@weddline.com. Your satisfaction is our utmost priority, and we are here to make your shopping experience a positive and enjoyable one.